Refund policy

Return & Refund Policy

Effective date: November 12, 2025
Applies to: purchases made on thespiceguyco.com (our Shopify store)

Our Taste Guarantee

We want you to love every sprinkle. If something isn’t delicious to you, we’ll make it right—no stress. In most cases that means a free replacement or store credit for the item you didn’t love.

Please do not send your purchase back to The Spice Guy. Due to food safety rules, we do not accept returns of edible products.

What isn’t returnable

To keep everyone safe and compliant, the following can’t be returned:

  • Perishables/food items (all spices, blends, sauces, rubs, brines)

  • Opened or partially used items

  • Custom or made-to-order blends

  • Gift cards

  • Final sale / clearance items

(If any of the above arrive damaged or defective, we’ll replace them—see below.)

Damaged, defective, or wrong item

If your order arrives damaged, defective, or incorrect:

  1. Email hello@thespiceguyco.com within 7 days of delivery.

  2. Include your order number and photos of the issue + the shipping box if damaged.

  3. We’ll send a replacement or store credit right away. If the exact item is out of stock, we’ll offer a similar product or a refund.

Didn’t love the flavor?

Totally happens when you’re buying flavors through a screen. Within 30 days of delivery, email hello@thespiceguyco.com with your order number and tell us what missed the mark. We’ll help you pick something you’ll love and set up a replacement or store credit. (No need to ship anything back.)

Exchanges

We replace items if they’re defective, damaged, or not delicious to you. To swap for the same item (or a better match), email hello@thespiceguyco.com and we’ll take it from there.

Refunds

Most food items aren’t returnable, so we typically issue replacements or store credit. In special cases where a refund is approved, it will be processed to your original payment method.

Late or missing refunds

If you were approved for a refund but don’t see it:

  1. Check your bank account again.

  2. Contact your credit card company—posting can take a few business days.

  3. Contact your bank about processing times.
    If you’ve done all of this and still don’t see it, email zach@thespiceguyco.com.

Order changes & cancellations

If you need to change or cancel an order, email hello@thespiceguyco.com ASAP. We’ll do our best, but once an order is packed or shipped, changes aren’t guaranteed.

Shipping issues (lost or stolen)

  • Marked delivered but missing? First, check with neighbors/building management. If still missing after 48 hours, email hello@thespiceguyco.com and we’ll help investigate or arrange a replacement.

  • Undeliverable/incorrect address: We can reship once the package returns to us. Additional shipping fees may apply.

How to start a claim (quick checklist)

  • Your order number

  • Photos (if damaged/defective)

  • A quick note about what went wrong or what flavor didn’t hit right

  • Send to hello@thespiceguyco.com

Questions? We’re here to help: hello@thespiceguyco.com